Are you good at problem solving? Finding answers to any question? Going the extra mile for a customer? If this sounds like you, you may be an ideal candidate for a Customer Service Representative job at USXL. You'll help customers with billing and contract issues at the "back end" of each transaction, and serve as advocate for their requests.

Description
The Customer Service Representative (CSR) provides all functionally related aspects of customer service to vendors/dealers and end-user customers, directly and through internal departments. Responsibilities include responding to vendor and customer requests regarding buyout and trade-ups of existing contracts, inquiries on billing, buyouts, early terminations, transfer, and assumptions; resolving complaints; and researching and submitting system changes and corrections. The CSR also approves alterations to booked contracts and assists in training new members.

Qualifications

• High School diploma
• BS in business or comparable experience

Experience

• One to two years of experience as a leasing CSR or equivalent

Technical/Functional Skills and Knowledge

• Strong organizational skills
• Exceptional customer service and telephone skills
• Ability to prioritize
• Attention to detail
• Strong analytical and problem-solving skills
• Proficient computer skills (Microsoft Office suite)
• Excellent verbal and written communication skills

Competencies

• Teamwork and cooperation
• Communication
• Relationship building
• Achievement orientation
• Organizational awareness
• Analytical thinking
• Initiative

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